Exam Day User Guide - Houston-Starr Company

Login

Visit app.examroom.ai to log in to the candidate console. You can also go to examroom.ai and click Login in the top-right corner of the page.
If you already have an account, please enter your credentials and click Login.
After logging in, a 6-digit code is sent to your email. Enter the code in the Authentication code field and click Submit to access the console.
If you do not receive the code, click Get Code in the authentication code field. The Get Code option becomes available after the cooling period ends. Wait for the countdown timer to finish before requesting a new code.

Note:

If Security Verification is unavailable and requires assistance, please reach out to your administrator for further support.
This step only applies if enabled by your exam sponsor.

On the Candidate Dashboard, under the Upcoming Exams section, click Start Exam.

Note: The start exam button will be enabled only 15 minutes before the scheduled time.
Review the Acknowledgment, check the boxes, and click Okay to proceed.
After acknowledgment, the Examination Rules appear. Review and click Next to proceed.
Read any special instructions provided; if none are given, review the Terms and Conditions. After reading, check the box to agree to the Terms and Conditions. Then, click "Start Exam" to begin.

After clicking Start Exam, a system check will run before proceeding. The screen displays the hardware, software, browser, and network system configurations. Please click System Check to view the detailed process. You can also check these links for camera and microphone permissions: Chrome Permissions, Edge Permissions, and Firefox Permissions.
Click the View Icon placed next to the Hardware Configuration heading. It shows the camera and audio functioning. Follow the displayed instructions to verify these configurations.
Click the View Icon placed next to the Network Configuration heading. It shows the bitrate levels of the audio and video.
Now, in the control panel, select the checkbox and click I Agree to provide consent for recording and AI/ML proctoring.

By clicking I agree, a pop-up appears for the screen share. Select the entire screen option, click the small image in the center of the screen, and click Share.
The status in the control panel shows waiting for the onboarding agent, and once the OBA (Onboarding Agent) is connected, you will be able to see them in the control panel.

To start the ID verification steps, A consent message will be displayed in the control panel to provide consent for the ID verification.
Select the checkbox and click I agree to provide consent for verifying your ID.
Your ID verification has started.
Hold your photo ID in front of the camera and wait until the OBA verifies it.

To begin the face verification steps, a consent message will be displayed in the control panel to provide consent for the face verification.
Select the checkbox and click I agree to provide consent for your face verification.
As directed by the OBA, look directly into the camera while a photo of your face is taken.

Now, to begin the process of Room Scan, the OBA triggers a QR Code display on your screen for you to scan and open the 360 Room Scan app on your smartphone (Android/iPhone device), and place your phone as suggested by the OBA so they can see your entire testing area(for a 360 view), including your computer.
Next, select the checkbox and click "I agree” to provide consent for a room scan.
Follow the room scan procedure as directed by the onboarding agent.

Once the required verification process is completed by OBA, you will be transferred to a proctor.
As the OBA initiates the transfer process, you will be provided with exam rules to go through. Click Next after reading the exam rules to go to the exam instructions.
Read through any special instructions and click Confirm to start your exam.

After being connected to the proctor, the test console screen will appear. A pop-up will prompt you to enter full-screen mode. Click Okay to continue.
When the exam console appears, the proctor will provide an exam password to Access the exam.
You can contact the proctor using the chat at any point during the exam. Click the arrow icon to open the control panel.
Click on the chat bar here to open the chat box and drop a message to the proctor if any assistance is required.
You will also be notified if the proctor drops a message to you.
Click to open the chat box and reply or send a message to the proctor. The chat option will be active throughout your exam session.
Click the arrow to open the drop-down and explore the options available.
In the drop-down menu, review the following proctor session options:
- Select the Information icon to view exam details.
- Select the Raise Hand icon to contact the proctor during the exam.
- Select the Wi-Fi icon to check your network connectivity status.
Click Finish Test to complete and submit the exam at any point during the session.